Delivery Information

Delivery Information

At The Nappy Lady we ship FAST!  We offer lots of delivery options for you to choose from.

"Help I need my order now & can't wait!"

Never fear we are here! Our couriers and tracked shipping options leapfrog over saver shipping to the front of the warehouse packing queue to leave the same day if ordered before 11am.

"I'm not in hurry & would prefer free shipping"

If you're not in a hurry for your order and would rather save some pennies we have the Saver delivery which is slower but free over £30! Please note Saver Delivery is picked last after the warehouse has picked all other shipping categories. This may mean at busy times it leaves the next working day.

Delivery from £3.25 (or free over £50)

Sometimes when we come to pack an order, if it's unusually heavy, bulky or valuable, we reserve the right to upgrade your delivery method free of charge to another that's more secure. For example, we may upgrade your order from first class delivery to courier.

What counts as a working day?

Monday to Friday are counted as working days.

We only dispatch Monday to Friday, if you order at the weekend the warehouse team will be enjoying a day off and  spending time with their families. Your order will not be packed and sent until Monday.

Refunds and Shipping Costs

If you use any of the enhanced, quicker shipping services including tracked or couriers the cost of these shipping services is not refundable if you return your order. As per UK law only the standard saver shipping option is fully refundable if you return your order.

DPD Courier

Our courier is DPD Local. They will email and/or text you with your one hour delivery slot so you'll know when you can expect your order to arrive. You can also track your parcel live online down to a 15 minute delivery window. Our courier is VERY reliable and is the safest and quickest option for your order. 

Dispatch Times

We are FAST, no dilly dallying around from us!

Orders are normally dispatched the same or next working day depending on the time you place your order. Our couriers and Royal Mail parcels are collected between 11 am to 1pm.  If your order comes in after our collection has been your order will be dispatched the next day.

You will receive an automatic dispatch email when your order goes to our dispatch department. During our peak time such as Black Friday due to the sheer volume of orders your order may leave us a day later than normal but we try our hardest to avoid this. 

Saturday Delivery

We offer two guaranteed Saturday delivery options.

1. DPD Saturday delivery is available but you must choose this option at checkout before 11am Friday. Saturday courier delivery is expensive, we only charge what the courier company is charging to us.    Some areas such as Islands and parts of Scotland and Northern Ireland courier delivery will take 2-3 days rather than the standard next day mainland UK delivery.
2. We also offer Royal Mail Guaranteed Saturday delivery. Again this is an expensive service and we only charge what Royal Mail is charging us for the service. Available in by 9am or by 1pm services.

Overseas Delivery

Europe

Unfortunately Brexit has made shipping to the EU significantly slower, more expensive and more complicated. The cost of international shipping is based on the total weight of your order. The site will automatically calculate the fee based on the items in your basket. If you add or remove items the shipping cost will alter.

Brexit will mean that you may have to pay import charges of customs duty, VAT and admin fees in your country before your parcel is delivered.  These charges will be applied by your country and not by us. As this time we are unable to advise how much these charges may be and you should check with your countries authorities for guidance.  

If you do not pay any import charges due on your delivery your parcel will be returned to us.  On it's return we will refund your order minus the original shipping cost and we will also deduct the admin cost of returning the parcel. The return shipping cost imposed by couriers can be significant and as a guide is often double the original delivery cost.

Rest of world

We ship worldwide outside of Europe including Canada. We are not able to ship to the USA.

Worldwide shipping is via Tracked and Insured Airmail with a parcel weight limit of 2kg per parcel. If your order is heavier than 2kg you will need to place separate orders.

The cost of international shipping is based on the total weight of your order. The site will automatically calculate the fee based on the items in your basket. If you add or remove items the shipping cost will alter. If your order is exceptionally large or heavy please contact us and we can get international courier quotes for you instead of airmail, however at this time (March 2023) international courier prices are still significantly inflated due to the competition for cargo flights. 

Please be aware that certain restrictions can apply to parcel dimensions depending on the country. There are also certain products that due to their nature and ingredients within, can not be shipping internationally. Feel free to check with us first before placing your order.

Payment Options

We accept all major debit and credit cards payments. Payments are made through Opayo and are fully secure.  We also accept Paypal and Klarna.