Nappy Brands Warranties

All brands offer a warranty on their products, the length and details of what is covered by the warranty varies depending on the brand. The Nappy Lady doesn't offer any warranty, these are all offered by the brand manufacturing the product. Details of the warranties and how to make sure you do not invalidate them can be found below.

Each manufacturer has their own individual washing recommendations and requirements; while many manufacturers requirements overlap you may need to wash different brands products separately to maintain individual manufacturers' warranties. If you do not follow their individual requirements you will invalidate your warranty.

Each individual manufacturer has their own procedures and requirements for dealing with returns. I've detailed these below, The Nappy Lady customer service team know the procedures for each manufacturer and will deal with them accordingly for you.  Any product falling under a warranty claim we will get the information we need from you and will liaise with the relevant manufacturer on your behalf. The manufacturer's decision on any warranty claim is final, your warranty lies with the manufacturer and not The Nappy Lady.

You are responsible for the return of any faulty goods and the risk of loss when returning them. We will provide you with a free return label for faulty goods and you can obtain a free certificate of postage from the post office. This certificate will only cover you for £20 (correct at the time of writing) if your item should get lost in the post.  If you require greater levels of insurance this is at your own cost.

Faulty Goods are defined as: Faulty Goods due to a manufacturing fault e.g. a popper came off. Manufacturing fault DOES NOT include wear and tear or excessive wear or tear of: fabrics, fastenings or elastics, not fitting, being outgrown, absorbency issues/leaks, stains, smells, damage due to incorrect washing, damage from washing machines, drying, storage or care of an item.

Baby Beehinds Warranty

Baby Beehinds offer a 6 month warranty from date of purchase not date of first use.  If you believe you have a faulty product then contact The Nappy Lady with details of the fault and photos and we will liaise with Baby Beehinds so they can assess your warranty claim.

Baby Beehinds product guarantee covers:
Snaps/Poppers
Velcro
Elastic
Fabric components of nappies and covers

Guarantee is valid for original purchaser only.

The Baby Beehinds product guarantee does NOT cover:

• leaking (except as related to a manufacturing defect)
• mis-care (care instructions provided with each purchase are to be followed precisely, or warranty is void)
• wear and tear (pilling, loss of fluff over time, gradual slackening of elastic over time, delamination, thinning of fabric over time etc.)
• Elastic deterioration in nappies older than 6 months
• Any product purchased that specifically says no warranty or exchange on that particular product. Any possible faults will be disclosed in the product page in this circumstance. 

The manufacturer may ask for proof of which detergent you have been using during the period you've had the item so we strongly recommend you keep your receipts you can prove you've been washing following the supplier's guidelines. This can speed up any warranty claims considerably.  A photo of the detergent box and a photo of the detergent ingredients will be needed plus receipts of detergent purchases in the time you have owned the faulty nappies (usually 1 or 2 receipts showing purchases across the previous 6 months).  If you have bought any specialist nappy detergent through us during the time you've used the nappies please let us know and we'll have all your receipts already on record for you to save you this requirement.

Baby Beehinds decision on any warranty claim is final.

Bambinex Warranty

If you believe you have a faulty Bambinex product please contact us with details of the issue and photos and we will liaise with Bambinex so they can assess your warranty claim and arrange replacements if appropriate.

Bambinex products must be washed in non-bio detergent or Bambinex's own washing detergent otherwise product warranty is void.

The manufacturer may ask for proof of which detergent you have been using during the period you've had the item so we strongly recommend you keep your receipts you can prove you've been washing following the supplier's guidelines. This can speed up any warranty claims considerably.  A photo of the detergent box and a photo of the detergent ingredients will be needed plus receipts of detergent purchases in the time you have owned the faulty nappies (usually 1 or 2 receipts showing purchases across the previous 6 months).  If you have bought Bambinex detergent or any specialist nappy detergent through us during the time you've used the nappies please let us know and we'll have all your receipts already on record for you to save you this requirement.

Bambinex decision on any warranty claim is final.

Bambino Mio Warranty

Bambino Mio offer a 1 year guarantee against manufacturing faults (see definition above). The 1 year guarantee starts from when the item was purchased, not first used.  We will collate the information from you regarding the problem and pass on the details along with proof of purchase to Bambino Mio. Bambino Mio will contact you direct to arrange an exchange of any products covered by its 1 year guarantee which they consider as faulty and have been cared for correctly and deemed not to have experienced problems due to general use.

Bambino Mio warranty does not cover products that have been subjected to excessive or incorrect laundering: the definition of excessive laundering includes but is not limited to:

a) Consistently washing at 60 degrees and above
b) Regular tumble drying (Note: regular tumble drying can and will reduce the lifespan of the Miosolo all-in-one nappy and the Miosoft nappy cover)
c) Extra rinses before and after ‘normal washing’. 
d) Leaving nappies outside for prolonged periods of time
e) Exposure to freezing temperatures
f) Using harsh and abrasive products to clean and soak nappies
g) Incorrect soaking of products in Miofresh (Note: you must not soak the outer of the Miosolo all-in-one nappy or the Miosoft nappy cover)
All of the above will result in premature deterioration of your nappies, this is not deemed as proper care and therefore your guarantee will be void.

The washing instructions on all Bambino Mio garment labels state the maximum laundering conditions and are not what Bambino Mio recommend to maximise the life of their products. To get the best out of your nappies Bambino Mio recommend washing regularly at 40°C with one scoop of Miofresh nappy cleanser and air drying them. Washing regularly at higher temperatures and frequent tumble drying can result in premature deterioration of your nappies.

The manufacturer may ask for proof of which detergent you have been using during the period you've had the item so we strongly recommend you keep your receipts you can prove you've been washing following the supplier's guidelines. This can speed up any warranty claims considerably.  A photo of the detergent box and a photo of the detergent ingredients will be needed plus receipts of detergent purchases in the time you have owned the faulty nappies (usually 1 or 2 receipts showing purchases across the previous 6 months).  If you have bought any specialist nappy detergent through us during the time you've used the nappies please let us know and we'll have all your receipts already on record for you to save you this requirement.

Bambino Mio's decision on any warranty claim is final.

Bambooty Warranty

Bambooty offer a warranty against manufacturing faults of 3 months from date of purchase not first use.  If you believe you have a faulty product then contact The Nappy Lady with details of the fault and photos and we will liaise with Bambooty so they can assess your warranty claim.

The manufacturer may ask for proof of which detergent you have been using during the period you've had the item so we strongly recommend you keep your receipts you can prove you've been washing following the supplier's guidelines. This can speed up any warranty claims considerably.  A photo of the detergent box and a photo of the detergent ingredients will be needed plus receipts of detergent purchases in the time you have owned the faulty nappies (usually 1 or 2 receipts showing purchases across the previous 6 months).  If you have bought any specialist nappy detergent through us during the time you've used the nappies please let us know and we'll have all your receipts already on record for you to save you this requirement.

Bambooty's decision on any warranty claim is final.

Bare & Boho Warranty

Bare and Boho products come with a 6 month warranty against defects in workmanship and materials from date of purchase not from first use.

Claims Covered By Warranty:

• Snaps
• Flaws in fabric
• Stitching
• PUL
• Zippers

Claims Not Covered By Warranty (Not Limited To):

• Shrinkage in natural fibres (organic hemp/bamboo-cotton will shrink- read product descriptions for more information)
• Accidental damage on shell: PUL delamination from high temperature washing, excessive sun damage through drying, tumble drying
• Accidental damage on inserts: via non-compliant wash routines, washing above 60 degrees, soaking, nappy barrier cream, fabric softeners, bleach, detergents containing: whiteners, dyes, perfumes, essential oils, vinegar, natural soaps.
• Any type of modification such as cutting, stitching, removing aspects etc. (including the care label)
• Excessive wear and tear
• Snags
• Fading
• Pilling

WASHING INSTRUCTIONS.    We summarise them below:
Bare & Boho Covers come with a recommended maximum washing temperature of 30°C. The inserts can be washed up to 60°C

You must NEVER tumble dry your covers.
You can tumble dry your inserts on LOW however for longevity (and environmental reasons) tumble drying is always best avoided.

Bare & Boho recommend you wash your wraps separately with normal household washing at 30°C.   Make sure you don't use any fabric softener in a nappy wash with your covers or inserts.

You can choose to wash your wraps higher than 30°C in with the nappy inserts for ease of washing HOWEVER it does invalidate the warranty on the covers.  Many people choose to do this but it is at your own risk as long term washing at higher temperatures can lead to quicker wear and tear of the covers.

The manufacturer may ask for proof of which detergent you have been using during the period you've had the item so we strongly recommend you keep your receipts you can prove you've been washing following the supplier's guidelines.  A photo of the detergent box and a photo of the detergent ingredients will be needed plus receipts of detergent purchases in the time you have owned the faulty nappies (usually 1 or 2 receipts showing purchases across the previous 6 months).  If you have bought a nappy specialist detergent through us during the time you've used the nappies please let us know and we'll have all your receipts already on record for you.

Bare and Boho's decision on any warranty claim is final.

Bear Bott Warranty

Bear Bott products are covered by our 12 MONTH warranty / 6 Month for Clearance Items. We stand behind our workmanship and the high quality materials we use to make our products and your satisfaction is very important to us.

This warranty is non-transferable and is void for our nappies purchased preloved. The proof of original purchase is required.
See below for terms and conditions.

To file a claim, please send an email to info@bearbott.co.uk  with your order number and the pictures of the defects.

Please note that the warranty replacement product may not be in the same print or colour as the original purchase, though we will try our best to accomodate this it will depend on what is currently in stock.

Claims covered by our warranty.

Snaps
Stitching
PUL
Zippers

Claims NOT Covered by warranty (Not limited to)

Normal wear and tear such as:

Pilling
Staining
Fading
Balding and holes in natural fibers
Relaxed elastics

Leaks

Leaks are usually an issue caused by not having the proper fit or enough absorbency and not covered by the warranty. However, we are always happy to help troubleshoot! Please email us anytime.

Excessive wear and tear
Print placement
Washing above 60 degrees
Soaking
Using Bleach or Fabric softeners
Accidental damage ie. washing above 60 degrees, excess tumble drying at a high temperature, soaking, bleaching.
Snags
Any type of modification ie. cutting off labels, adding of poppers.

Blueberry Warranty

Blueberry products have a 1 year warranty from date of purchase, not first use. If you believe you have a faulty product please contact The Nappy Lady with details of the problem and photos and we'll liaise with Blueberry for you and arrange a replacement if appropriate. The faulty items will always need to be returned to The Nappy Lady.


Blueberry warranty covers: Product stitching, seams, elastics, and any of the product’s components including snaps, hook & loop closures, and fabric holes discovered immediately upon receipt of item.

What it doesn’t cover: Leaking, odour issues, fading, staining, repelling, and normal wear and tear which includes any of the following issues that appear after 90 days of use: holes and tears in the fabric, elastic loosening, and stitching that comes loose. It also doesn’t cover hand-me-downs. The warranty applies to the original purchaser only. Proof of purchase is required.

Diamonds are forever. Nappies aren’t.
Blueberry nappies are remarkably durable. But they aren’t indestructible, and like any other clothing item, they will eventually show signs of wear and tear and may not withstand being used and washed several times a week for extended periods of time.  But they’ll last longer if you take care of them properly. And that part’s your responsibility. We won’t refund an item caused damaged by improper care, abuse, misuse, normal fading or normal wear and tear of the product materials. 

The warranty is also void when washing instructions haven’t been followed and/or the following have been used;

• fabric softeners
• vinegar
• any other caustic substances
• laundry additives
• when subject to water or drying temperatures above 140F/60°C
  
   

The manufacturer may ask for proof of which detergent you have been using during the period you've had the item so we strongly recommend you keep your receipts you can prove you've been washing following the suppliers guidelines. This can speed up any warranty claims considerably.  A photo of the detergent box and a photo of the detergent ingredients will be needed plus receipts of detergent purchases in the time you have owned the faulty nappies (usually 1 or 2 receipts showing purchases across the previous 6 months)  If you have bought any specialist nappy detergent through us during the time you've used the nappies please let us know and we'll have all your receipts already on record for you to save you this requirement.

Blueberry's decision on any warranty claim is final.

Bubblebubs Warranty

Bubblebubs offer a 6 month warranty against manufacturing faults from purchase date or birth of your child whichever is the later as they understand nappies can be bought well in advance.  If making a claim based on baby's date of birth please send us a copy of their birth certificate as well.  If you believe you have a faulty product please contact The Nappy Lady with details of the fault and photos and we will liaise with Bubblebubs so they can assess your warranty claim.

Bubblebubs decision on any warranty claim is final.

Bumgenius Warranty

Bumgenius offer a 1 year guarantee against manufacturing faults (see definition above). The 1 year guarantee starts from when the item was purchased, not first used. If you believe you have an item with a manufacturing fault, you will need to contact us with details and photos of the fault. We will confirm your purchase date from our records. Bumgenius require all faulty goods to be returned BEFORE replacement or refund, there is no exception to this rule.

Bumgenius Warranty is VOID when:

• Washing Instructions have not been followed
• Nappy has been altered
• Any of the following has been used in conjunction with the use/care of the product:
  -Water temperature exceeds 140°F/60°C
  -Fabric Softener
  -Any product or chemical not designed for use in laundering clothing
  -Nappy rash cream

Bumgenius recommend the use of detergents that are free of:
Optical brighteners
Perfumes
Fabric Softeners
Dyes
Many detergents may leave certain chemical residues on fabric. Some, not all babies may react to this residue.  The use of Bumgenius detergent is recommended but not required for warranty coverage. 


The manufacturer may ask for proof of which detergent you have been using during the period you've had the item so we strongly recommend you keep your receipts you can prove you've been washing following the supplier's guidelines. This can speed up any warranty claims considerably.  A photo of the detergent box and a photo of the detergent ingredients will be needed plus receipts of detergent purchases in the time you have owned the faulty nappies (usually 1 or 2 receipts showing purchases across the previous 6 months).  If you have bought any specialist nappy detergent through us during the time you've used the nappies please let us know and we'll have all your receipts already on record for you to save you this requirement.

Bumgenius' decision on any warranty claim is final.

Charlie Banana Warranty

Charlie Banana warranty is only extended to the original purchaser of the products and a proof of purchase is required, you'll find a copy of your order on your Nappy Lady account. Charlie Banana deal with all their warranty returns direct.  We are more than happy to help you at The Nappy Lady but after initial details which we would pass to Charlie Banana they will direct us to get you to fill in their form.

Charlie Banana®’s one year warranty covers:

• Snaps
• Sewing or manufacturing defects
• Lamination or metal sizing technology

Charlie Banana®’s 180 days warranty covers:

• The elastics

Warranty does not cover any of the issues below:

• Leaking issue unless a lamination defect

• If the nappies have been washed or dried at higher temperature than 40 degrees Celsius /104 Fahrenheit the warranty will be instantly voided.
• If nappies have been bought second hand
• If bleach has been used to wash the nappies

• When the Care Instructions are not followed
• Staining or washing issues
• Detergent containing any bleach been used
• Nappy rash cream which has ruined a nappy – these creams clog the inserts' pores and will prevent absorption. Do not use nappy Rash Creams without a liner or a disposable insert.
• We do not replace any nappies not purchased through one of Charlie Banana®’s retailers, particularly if traded, bought through a third party, or bought as a used nappies.
• We do not replace nappies that were won through social media giveaways, 2nd quality sale, clearance sale, cyber sales.
   

Ensure you read Charlie Banana's full washing care instructions

Charlie Banana's decision on any warranty claim is final.

Disana Warranty

If you believe you have a faulty Disana product please contact The Nappy Lady with details of the fault and photos and we will liaise with Disana so they can assess your warranty claim.

Disana's decision on any warranty claim is final.

Easy Peasy Warranty

If you believe you have a faulty product please contact The Nappy Lady with details of the fault and photos and we will liaise with Easy Peasy so they can assess your warranty claim.

Easy Peasy's decision on any warranty claim is final.

Ellas House Warranty

If you believe you have a faulty product please contact The Nappy Lady with details of the fault and photos and we will liaise with Ellas House so they can assess your warranty claim.

Ella' House's decision on any warranty claim is final.

Grovia Warranty

GroVia cover all manufacturing defects on GroVia products for one full year from the date of purchase. The warranty is extended to the original owner of a product with a receipt showing purchase from an authorised GroVia retailer. Grovia normally deal with all their faulty products direct.

To contact GroVia about a warranty question, please e-mail them at customerservice@grovia.com.

Items often covered by warranty:

• Elastic
• snaps (poppers)
• TPU (waterproofing)
• sewn seams
• zippers

Reasons a warranty may be void -  Failure to follow care instrutions. Includes but is not limited to the following:

• A detergent containing additives (whiteners, dyes, perfumes, essential oils) or natural soap
• Water temperature exceeding 140F/60C
• Fabric softeners
• Any caustic substance
• Soaking
• Nappy rash cream
• Modifications of any kind to any GroVia product, including cutting off care tags
• Excessive wash routine and/or excessive wear and tear
• Accidental damage (items caught/torn/melted in a washing machine/dryer)

The GroVia Warranty DOES NOT cover leaking, nappy odour, normal wear & tear, natural fibre wear holes, pilling, snags or shrinkage.

The manufacturer can ask for proof of which detergent you have been using during the period you've had the item so we strongly recommend you keep your receipts you can prove you've been washing following the supplier's guidelines.  A photo of the detergent box and a photo of the detergent ingredients will be needed plus receipts of detergent purchases in the time you have owned the faulty nappies (usually 1 or 2 receipts showing purchases across the previous 6 months).  If you have bought a nappy specialist detergent through us during the time you've used the nappies please let us know and we'll have all your receipts already on record for you.

GrovVa's decision on any warranty claim is final.

Kangacare Warranty

Kangacare warranty is only for the original purchasers of the products. The warranty starts from date of purchase not first use.

Snaps:
Kangacare offer a lifetime warranty on all snaps.

Elastics:
Kangacare have a 3 month warranty on all elastics. Elastics that have become un-attached in the casing, stitching undone, or have a defect due to a manufacturing error are covered under the warranty. Elastic that has been dissolved or become corroded due to detergents or cleaning agents, or have given out due to time, wear and tear are not covered under the warranty. To get the longest life out of your nappies and their elastics please chose a detergent from their recommended list.

Sewing:
Kangacare have a 6 month warranty on all stitching and seams. Manufacturer sewing defects will arise immediately or within the first couple of washes. In nappies, this warranty includes stitching that will affect the functionality. This includes stitching that encases elastics in the legs and back. This warranty does not cover top stitching that has been "popped", which is aesthetic, and does not affect the function of the nappy. This is usually caused by the over-stretching of the tabs. Holes or snags that occur in any of the fabrics due to wear and tear of the product are not covered under Kangacare's warranty.

What is not covered under their warranty:

• Leaks
• Sizing/Fit Issues
• Lack of absorbency/repelling
• Staining
• Damage
• Wear and Tear

What will void your warranty:

• Washing instructions are not followed, including, but not limited to:
• Use of Sanitising cycle while washing or water temperature above 130ºF/54°C
• Use of and or soaking in bleach, Borax based cleaners, Oxy Clean, or any other caustic substances that may damage the materials and compromise the integrity of the elastics and waterproof nature of the waterproof laminate.

Kangacare's decision on any warranty claim is final.

Little Lamb Warranty

Little Lambs products come with a 6 month warranty from date of purchase not first use.  Items must have been cared for in accordance with Little Lambs washing instructions.   Little Lambs send all replacement products direct to the customer however here at The Nappy Lady we will arrange this all for you.  All you need to do is email us with details of the problem you're experiencing, photos of the fault plus the batch code from the product label. We will then liaise with Little Lambs so they can assess your warranty claim.

The manufacturer may ask for proof of which detergent you have been using during the period you've had the item so we strongly recommend you keep your receipts you can prove you've been washing following the supplier's guidelines.  A photo of the detergent box and a photo of the detergent ingredients will be needed plus receipts of detergent purchases in the time you have owned the faulty nappies (usually 1 or 2 receipts showing purchases across the previous 6 months).  If you have bought a nappy specialist detergent through us during the time you've used the nappies please let us know and we'll have all your receipts already on record for you.

Little Lambs' decision on any warranty claim is final.

Little Lovebum Warranty

Little Lovebum come with a 6 month warranty.

Their warranty covers Manufacturing defects of:

• Fabric and PUL
• Stitching
• Poppers
• Zippers
  
  
  The following are not considered manufacture defects:
• Slight relaxing of the elastics
• Slight variances in snap placement
• Colour runs
• Snags
• Fading
• Piling
• Leaks
   

Their warranty does not cover products that have been subjected to excessive or incorrect laundering or mistreatment.

The warranty does not cover leaks as this is generally an absorbency issue or a problem with the fit.


Little Lovebums decision on any warranty claim is final.

Mother-ease Warranty

Mother ease Warranty

With our local manufacturing, we are pleased to provide durable, well-designed cloth diapers, diaper covers and diapering accessories.

Mother ease offers a lifetime warranty on our Snaps and Elastics.
This warranty is for the reasonable lifetime of the diaper. This does not cover slight relaxing of
elastics.

Mother ease offers a 1-year warranty against defects in materials and workmanship on our:
Sandys,  Fitted Diapers, One Size Fitted Diapers, Wizard Duo Inserts, Reusable Nursing Pads, Baby
Wipes, Absorbent Liners and Wizard Boosters.

This covers product stitching, seams and fabric holes discovered immediately upon receipt of
item. This does not include normal wear and tear, slight variances in snap placement, odour
issues, pilling, leaks, staining, repelling and holes or tears in the fabric or loose stitching due to
wash routine or regular use.

Mother ease offers a 6-month warranty against defects in materials and workmanship on our:
Diaper covers, Wizard Uno's, Big Kid Training Pants and Bedwetter Pants.

This covers product stitching, seams, holes discovered upon arrival, and irregular deformity. This
does not cover staining, fading, slight variances in snap placement, leaks, pilling, holes or tears
in fabric or loose stitching that develop due to wash routine or regular use (items caught, torn or
melted in the washer/dryer).

This warranty is available only to the original purchaser from the date of purchase.
All warranty is null and void when products containing harsh solvents such as hydrogen peroxide
(oxygen bleach), sodium percarbonate or optical brighteners are used.

Please contact us if you think you have a faulty product and need to claim under the Motherease warranty. We will liaise with Motherease for you. Motherease will require any product to be returned or destroyed before a replacement.


The manufacturer may ask for proof of which detergent you have been using during the period you've had the item so we strongly recommend you keep your receipts you can prove you've been washing following the supplier's guidelines.  A photo of the detergent box and a photo of the detergent ingredients will be needed plus receipts of detergent purchases in the time you have owned the faulty nappies (usually 1 or 2 receipts showing purchases across the previous 6 months).  If you have bought Motherease's detergent through us during the time you've used the nappies please let us know and we'll have all your receipts already on record for you.

Motherease's warranty decision is final.

MuslinZ Warranty

• Envelope Covers covers Snap issues for 12 months
• Elastic defects for 60 days 
• Workmanship /sewing defects for 30 days
• Prefolds and terry inserts sewing defects only for 30 days.
  
  WARRANTIES ARE NON- TRANSFERABLE. The name on the invoice/sales receipt must match the name of the individual making the claim.

Delamination: MuslinZ replace all diapers with delaminated PUL that are claimed with a year of purchase, with proof of purchase. 

Cracked PUL: As per MuslinZ conversations with the PUL supplier, cracked PUL occurs when the laminate is severely dried out. This can happen because of water quality, types of detergent, and many other factors out of our control. As such, AppleCheeks do not cover cracked PUL under warranty.

Stretched Braided Elastics: MuslinZ cover issues with braided elastics for 60 days, with proof of purchase. Elastics stretch over time and this is inevitable. Factors such as hard water, constant stripping, use of fabric softeners, bleach, vinegar or scented detergents, extreme high temperatures, smaller than recommended stashes, as examples, can affect the life of an elastic and are out of our control. If there is an issue with elastics within 60 days of purchase MuslinZ will require photos, proof of purchase and details of the issue at hand.

Inserts: MuslinZ cover all manufacturing defects on both viscose from bamboo and microterry inserts for 30 days with proof of purchase. This includes pre-existing rips to the fabric or sewing-related issues.

Normal Wear and Tear/Non-manufacturing related damages: All products have a limited lifespan despite care taken to preserve them. These products are used to contain such acidic substances as urine and feces, and are washed regularly. As such, they will all eventually show wear and tear. There is no set amount of time that a nappy product can be expected to last. MuslinZ do not warranty against degredation from prolonged storage or wear from use including but not limited to holes, runs under snaps, snags on sidewalks or from pools, wood, cement, or washer/dryer problems. If you notice any such thing PRIOR to first wash, please do not wash. Contact The Nappy Lady to arrange an exchange.

Used Items: MuslinZ warranty does not cover any used items purchased second-hand.  Warranty cannot be transferred.

The manufacturer may ask for proof of which detergent you have been using during the period you've had the item so we strongly recommend you keep your receipts you can prove you've been washing following the supplier's guidelines. This can speed up any warranty claims considerably.  A photo of the detergent box and a photo of the detergent ingredients will be needed plus receipts of detergent purchases in the time you have owned the faulty nappies (usually 1 or 2 receipts showing purchases across the previous 6 months).  If you have bought any specialist nappy detergent through us during the time you've used the nappies please let us know and we'll have all your receipts already on record for you to save you this requirement.

MuslinZ decision on any warranty claim is final.

Petit Lulu Warranty

Petit Lulu offer a 24 month warranty from date of purchase not date of first use. Petit Lulu don’t accept claims due to stains, improper care or when simply worn out.  If you believe you have a faulty product please email us at The Nappy Lady with details of the problem and photos, Plus full details of your washing methods.

Petit Lulu warranty covers:

• stitching
• seams
• snaps (poppers)
• hook & Loop
• elastic

Read their washing recommendations carefully as from our experience claims are frequently rejected and at The Nappy Lady we have really had to fight on behalf of our customers but we are not always successful.

Your warranty will be VOID if:

• You washed BELOW 60°C
• if you use Bleach
• If you use Softener
• If you use Eco-detergent as they aren't strong enough
• If you overload your machine
• If you use too much detergent
• If covers or waterproof layers are spun greater than 1000rpm
• If frequently tumbled dried or tumbled dried on high
• If covers/waterproof layers are dried on a direct heat source such as a radiator
• If you soaked your nappies
• If left for more than 2-3 days before washing

The manufacturer can ask for proof of which detergent you have been using during the period you've had the item so we strongly recommend you keep your receipts you can prove you've been washing following the supplier's guidelines.  A photo of the detergent box and a photo of the detergent ingredients will be needed plus receipts of detergent purchases in the time you have owned the faulty nappies (usually 1 or 2 receipts showing purchases across the previous 6 months).  If you have bought any nappy specialist detergent through us during the time you've used the nappies please let us know and we'll have all your receipts already on record for you.

Petit Lulu's decision on any warranty claim is final.

Poppets Baby Warranty

Poppets Baby offer a 12 months manufacturing warranty against defects on their cloth nappies, so long as they have been subject to reasonable use. The warranty extends to all aspects of the nappy, such as fastenings, elastics and PUL.

Please ensure you carry out the individual care and washing instructions, failure to do so will result in the warranties becoming void. 

Smart Bottoms Warranty

Warranty:

• Your product is under a limited warranty for possible return for up to 1 year after original purchase date.  Smart Bottoms reserve the right to decide whether or not the problem is a defect or normal wear and tear.
• Smart Bottoms manufacturer’s warranty covers: seams that come apart; holes discovered upon arrival; broken, cracked or weak snaps; irregular shrinkage or deformity.
• Smart Bottoms manufacturer’s warranty does not cover: staining; fading; repelling; holes or loose top stitching that develop due to wash routine or regular use; relaxed elastic; pilling of natural fibres or accidental damage (items caught, torn or melted in the washer/dryer). These are all considered normal wear and tear and are not covered by the warranty.
• Leaks are not considered a defect.

Smart Bottoms warranty only applies to the original purchaser of the product. Hand-me-downs, items purchased from buy, sell, trade sites and repaired or altered products (i.e. snap changes or replaced elastic) will not be covered. Proof of purchase is required. 
The manufacturer may ask for proof of which detergent you have been using during the period you've had the item so we strongly recommend you keep your receipts you can prove you've been washing following the supplier's guidelines.  A photo of the detergent box and a photo of the detergent ingredients will be needed plus receipts of detergent purchases in the time you have owned the faulty nappies (usually 1 or 2 receipts showing purchases across the previous 6 months).  If you have bought a nappy specialist detergent through us during the time you've used the nappies please let us know and we'll have all your receipts already on record for you.

If you believe you have a faulty product please contact The Nappy Lady with details of the problem and photos and we will liaise with Smart Bottoms so they can assess your warranty claim and arrange replacements if appropriate.

Smart Bottoms decision on any warranty claim is final.

The Nappy Lady Warranty

The Nappy Lady products come with a six month warranty starting from day of purchase. Warranty covers against manufacturing faults such as stitching, broken poppers and zip.

Wear and Tear is not covered.

Thirsties Warranty

Thirsties Warranty:

• Your product is under limited warranty for possible return for up to 1 year after the original purchase date not date of first use.
• Defects include loose stitching, holes discovered upon arrival, broken snaps, etc.
• Staining, fading, holes that develop with use and potential build-up are all considered normal 'wear and tear' and does not suffice for repair or replacement purposes.
• Leaks are not considered a defect. Please search our database for detailed instructions in battling leaks or call us and we will be happy to troubleshoot with you to ensure successful cloth diapering.
• If your products were damaged by the use of additives or improper care, the warranty will be void.

The following can void your warranty:
Additives,
Chlorine bleach,
Oxygen bleach,
Pure soap,
Borax,
High heat in the dryer,
Sanitise/high heat cycles on High Efficiency (modern front loading washing) machines. 

The manufacturer may ask for proof of which detergent you have been using during the period you've had the item so we strongly recommend you keep your receipts you can prove you've been washing following the supplier's guidelines.  A photo of the detergent box and a photo of the detergent ingredients will be needed plus receipts of detergent purchases in the time you have owned the faulty nappies (usually 1 or 2 receipts showing purchases across the previous 6 months).  If you have bought a nappy specialist detergent through us during the time you've used the nappies please let us know and we'll have all your receipts already on record for you.

Thirsties' decision on any warranty claim is final.

Thrive Warranty

Thrive products come with a six month warranty starting from day of purchase. Warranty covers against manufacturing faults such as stitching, broken poppers and zip.

Wear and Tear is not covered.

Tots Bots Warranty

Tots Bots offers a 1 year guarantee against manufacturing faults (see definition above). The 1 year guarantee starts from when the item was purchased, not first used. If you believe you have an item with a manufacturing fault, you will need to contact us with details and photos of the fault. We will confirm your purchase date from our records. TotsBots may require the items to be inspected before a warranty decision is made, we will inform you if this is required in your case.   Product inspection can take up to 6 weeks to complete. Tots Bots warranty decision is final.

Tots Bots Warranty is VOID when:

• Using harsh stain removers, biological detergents or bleaching
• Boil washing
• Continually tumble drying on a warm or hot heat, or directly on radiators or similar
• Adding vinegar or sodium bicarbonate to the wash

As well as above Tots Bots recommend:
DO NOT use fabric softener or liquid detergent as these can coat the fibres, decrease absorbency and affect the waterproofing.
When using a nappy cream always use a nappy liner.
Don't use pastes of nappy powder directly applied to nappies as this is too concentrated.

Excessive laundering can destroy elastic, destroy the water repellency, make the fabric go bald, reduce the performance of your nappies, drastically reduce the lifespan and will render your guarantee void. 

The use of Tots Bots Potion detergent is recommended but not required for warranty coverage. 
The manufacturer may ask for proof of which detergent you have been using during the period you've had the item so we strongly recommend you keep your receipts you can prove you've been washing following the supplier's guidelines.  A photo of the detergent box and a photo of the detergent ingredients will be needed plus receipts of detergent purchases in the time you have owned the faulty nappies (usually 1 or 2 receipts showing purchases across the previous 6 months).  If you have bought TotsBots Potion or another nappy specialist detergent through us during the time you've used the nappies please let us know and we'll have all your receipts already on record for you.

Tots Bots' decision on any warranty claim is final.